Deliveries & Returns

DELIVERIES

Delivery is free in mainland France from purchases of €100.

All orders placed on the LES BIJOUTEURS website are dispatched within 3 to 5 working days to the address that you indicate when placing your order.

When your order is shipped, a confirmation email containing the tracking number of your package is systematically sent to you. You can also track your order from your LES BIJOUTEURS customer account.

Orders are delivered to your home without signature (except for those over €200), Monday to Saturday.

Metropolitan France :

Send mode Delivery time Shipping cost
Letter followed Delivery within 3 to 5 working days €3.50 (FREE for orders over €100)
Colissimo Delivery within 3 to 5 working days €6.50 (FREE for orders over €100)


Ps: The delivery conditions also apply to Corsica.

Europe, United Kingdom and Switzerland:

Send mode Delivery time Shipping cost
Colissimo or Letter followed (depending on the size and amount of the package) Delivery within 3 to 8 working days 10 €

Gift bags:

Photo gift bag LES BIJOUTEURS We offer gift bags in formats adapted to each product of your order. This option will be offered to you at the end of the ordering process.
If you have a special request, add it in the "note" box when placing your order or contact us by email at: contact@lesbijouteurs.com with your order number.

 

RETURNS

You have up to 14 days after receipt of your order to return one or any item to us, in accordance with the consumer code.

We only accept returns of products that are new, unworn and in their original packaging and we carry out rigorous checks to ensure that the products comply with these conditions.

The replacement or exchange of products is not authorized, you must place a new order on the Website.

Return steps:

  1. Send us a return request to the address: contact@lesbijouteurs.com, mentioning in the subject of the email “Return – order number”.
  2. Return your order by Colissimo or Letter Followed by La Poste (in order to have a means of recourse in the event of loss of the package) to the address that we will communicate to you. The return form must be inserted in the package. If this is not possible, please attach a written document with your contact details so that we can find your order.
  3. Send us the tracking number for your return after sending it to contact@lesbijouteurs.com . You must retain proof of shipment of the product.
    Please note, if you choose to return your order without tracking, we decline all responsibility in the event of loss or theft.
  4. Upon receipt of your return and after quality control, we will refund you via the payment method used when placing your order, within a maximum of 14 working days after receipt of your return package.

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